Real operators. Real systems. Measurable returns. Here's what happens when automation is built by someone who's run the business.
A fast-growing skincare brand was buried in repetitive "where's my order" tickets. The CX team spent 70% of their day on lookups instead of high-value consultative selling.
A custom AI CX agent wired into Shopify + Gorgias that auto-resolves order status, returns, and FAQ tickets, with clean escalation to humans for everything else.
Data was siloed across Shopify, Amazon, Meta, and Klaviyo. Leadership made decisions on stale numbers stitched together by hand every Monday, and post-purchase flows were leaking repeat revenue.
A unified operational dashboard plus automated lifecycle flows (win-back, replenishment, VIP) triggered off real-time data — no more manual Monday reports.
"Abhishek didn't sell us software — he fixed the actual process first. The system paid for itself in the first quarter."
"Finally someone who's actually run a brand. He understood our margins and 2am problems on day one."
"Our CX team went from drowning in tickets to driving sales. Best operational investment we've made."